Frequently Asked Questions

Please reach us at Contact@penelopesbasket.com if you cannot find an answer to your question.

We accept gently loved stuffed dog toys that are clean, freshly laundered, completely dry and in good condition.

Please do not send blankets, beds, rawhide, bones, hard toys, heavily chewed toys, torn toys, toys with loose pieces or exposed stuffing, or anything that could be unsafe for a shelter dog.

Yes. Please wash and completely dry all stuffed toys before packing them.

Please do not send it. Toys should arrive intact, with no tears, loose eyes, exposed stuffing or damaged pieces.

The Memory Card allows you to include the name of the dog being remembered and, if you wish, a personal note to the shelter receiving the toys. 

Place the completed Memory Card on top of the toys inside the box before sealing it.

Once the toys have been inspected, they are prepared to continue their journey to dogs in shelters and rescues who can enjoy them.